Carlson Wagonlit Travel, the global travel management company, today announces the appointment of Jared Anderson as its new Vice President of Customer Experience. Joining from Sears, he will work closely with the Customer, Technology, and Traveler Services teams.
“Jared has a passion for research and customer insights, and a track record of delivering results,” said Patrick Andersen, EVP & Chief Strategy and Commerce Officer. “As we roll out our digital transformation, it is vital that we listen to our customers – and focus on their success.”
Jared has spent the last 15 years in senior leadership roles, most recently as VP of Customer Experience Insight and Engagement at Sears. At Sears, he was responsible for enterprise-wide customer experience management and strategy, including research, improvement, communication, tracking, measurement, and strategy. Prior to that, Jared spent several years working in customer insights for Best Buy.
His expertise includes translating the brand into customer experiences, creating enterprise insight platforms to generate actionable insights, implementing service recovery plans, and improving experience design and implementation.
Jared has a degree in psychology and applied statistics with an applied research focus from Gustavus Adolphus College, Minnesota.
Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day, we look after enough travelers to fill almost 200 Boeing 747s and around 100,000 hotel rooms, and handle 95 events. We have more than 18,000 people in nearly 150 countries, and in 2016 posted a total transaction volume of US$ 23 billion.