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Tag / Traveler Experience

Is there a business case for creating a better traveler experience?

Is there a business case for creating a better traveler experience?

Blog posts   •   Oct 22, 2018 16:03 GMT

Leading organizations know there’s a strong business case for putting traveler experience at the center of their strategy. Data shows it improves retention, boosts performance, and even lifts the bottom line. These lessons now need to be applied to travel, says CWT’s new Senior EVP Chief Travel Experience Officer. Here, he tells us why.

Please Sir, I Want To Take A Business Trip  |  How the tedium of approval stresses travelers out – and inflates costs

Please Sir, I Want To Take A Business Trip | How the tedium of approval stresses travelers out – and inflates costs

Blog posts   •   Aug 03, 2018 06:59 GMT

People often have a romantic view of business travel – flying business class, five-star hotels, lobster dinners, piling up the points, cutting epic deals. And sure, it has its perks! But ask anyone who travels more than three or four times a year, and they’ll tell you it can be stressful too.

Carlson Wagonlit Travel appoints Niklas Andréen as Chief Traveler Experience Officer effective September 2018

Carlson Wagonlit Travel appoints Niklas Andréen as Chief Traveler Experience Officer effective September 2018

Press releases   •   Jun 25, 2018 12:08 GMT

Carlson Wagonlit Travel, the global travel management company, has appointed Niklas Andréen as Executive Vice President and Chief Traveler Experience Officer, effective September 2018. Based in London, Niklas will report to Kurt Ekert, President & CEO of CWT, and serve as a member of the CWT Executive Leadership Team.