SEP Leonardo Royal Hotel London Tower Bridge
In an era of rapid automation and technological advances, it can be easy to lose track of what customer service really means. Brands need to ensure they are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
The Customer Service and Experience Summit Europe brings together the most important brands to help companies set the bar for their multi-channel support strategy going forward.
Participants will join more than 200 customer service leaders are expected to converge in London for this year's event.
This year's topics include: Personalized customer service in the era of automation and how to achieve human touch by implementing AI.