MAY Hilton Tower Bridge, London
The central themes of this year's Digital Strategy Summit are embracing company-wide digital transformation and delivering superior customer experience at a time when global tech giants are preparing to dominate the travel industry
Topics include: how to reduce acquisition costs, drive conversions, take back control of your inventory, budget for innovation, reform your commercial structure, optimise your data and use of technology to become more efficient and provide a truly personalised customer experience.
EyeforTravel’s flagship European conference and exhibition brings together 350+ commercial strategists from the world’s most influential travel brands from hotels, airlines, OTAs and tour operators.
CWT's EVP and Chief Technology Officer, Andrew Jordan, will speak on May 22 at 9:00am GMT on: transforming the customer experience and optimizing organisational efficiency with artificial intelligence.
Among the points for discussion:
- Explore the powerful fusion of AI and human creativity and empathy—and why all are necessary components of CX
- Leverage AI and ML, including chatbots, to create highly-relevant, personalised and consistent CX that is both meaningful for customers and profitable for business
- Turn industry insights about AI into practical takeaways to help you solve the unique challenges of your airline or OTA, from boosting sales and customer profiling to providing exceptional and personalised service
- Be brand efficient, stress-free and truly international: Invest in AI solutions that will improve your long-term profit margins and make check-in less burdensome
Details on the agenda can be found here.