Blog posts • Jan 17, 2019 12:31 GMT
There's a gap between what travel buyers believe travelers want from overnight stays and what travelers actually seek. RoomIt and GBTA recently launched a survey to identify what is making up this gap, and why it doesn’t seem to be going away. Unsurprisingly, many of the misunderstandings identified in the survey were about how to improve compliance and traveler satisfaction.
Blog posts • Oct 19, 2018 09:36 GMT
For those who travel frequently, a good travel policy is essential to work-life balance and can be a key factor when determining whether to stay in a job or accept a new one. In fact, 59% of North American business travelers and 66% of Latin American travelers told GBTA that a company's travel policy is an important factor when deciding to take a job with a new employer.
Blog posts • Oct 12, 2018 09:51 GMT
Tastes and trends change over the years. Just look at food. When you were a kid, “Eat your brussels sprouts” was something you had to do, not something you ever wanted to do. Then, chefs started roasting brussels sprouts topped with bacon and they became a food you actually craved.
Blog posts • Sep 20, 2018 09:35 GMT
When it comes to delivering a consumer-grade experience, corporate travel is often seen as behind the curve. Early investments in online technology tended to focus on expense or booking capabilities. Creating a good traveler-experience was not even an afterthought.
Blog posts • Aug 23, 2018 09:00 GMT
Apparently, every business everywhere is completely unprepared to battle werewolves. In meetings, conferences, webinars, and emails we constantly come across the phrase: “There is no silver bullet,” which, unfortunately, is the only thing that kills werewolves.
Blog posts • Aug 02, 2018 07:02 GMT
Blog posts • Jul 10, 2018 09:19 GMT
In today’s consumer-driven market, customers don’t just appreciate a tailored experience – they expect it. Personalization helps organizations improve employee loyalty and engagement, and fosters the kind of positive association with corporate travel normally reserved for personal apps and websites.
Blog posts • Jun 22, 2018 09:49 GMT
The percentage of business travelers who book hotels within their corporate travel programs has hovered around 50% - 60% for years. Travel managers told GBTA one reason is that their travelers want to stay at a different type of property than what’s available in their program. Another big reason? They can get better rates on their own.
Blog posts • Jun 21, 2018 10:11 GMT
Consumers will always seek the path of least resistance to simplify their lives — and business travelers are no different. As corporate travel apps historically failed to keep pace with their leisure counterparts, business travelers have been torn between wanting an independent, intuitive and personal mobile booking experience, and needing to stick to policy.
Blog posts • Mar 28, 2018 10:30 GMT
Large, complex travel programs often require significant data processing, integration and analytics. Many integrate travel, card and expense data to understand expenditure, tackle off-channel spend and manage suppliers. Sometimes travel managers will look to systems integration services and/or analytics tools for help. But TMCs – like CWT – can actually be a better option.