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​By The Book - How to create a booking experience business travelers crave

​By The Book - How to create a booking experience business travelers crave

Blog posts   •   Jun 26, 2019 08:38 GMT

To ensure traveler satisfaction is among the top five goals for travel managers, RoomIt and Best Western commissioned research to determine exactly what business travelers around the globe crave from their hotel booking experience.

Eastern Promise - How to manage your hotel program in Asia-Pacific

Eastern Promise - How to manage your hotel program in Asia-Pacific

Blog posts   •   Jun 13, 2019 09:13 GMT

We all know that Asia Pacific (APAC) is the fastest growing region in the world. Incredibly it accounts for two-thirds of total global growth, which means many companies will be increasing their travel to and within the region. The problem is that managing travel in APAC is probably more complicated than in any other region in the world.

Latin Flair - Manage your hotel program in LATAM like an insider

Latin Flair - Manage your hotel program in LATAM like an insider

Blog posts   •   May 29, 2019 16:59 GMT

The hospitality industry in Latin America (LATAM) grew in 2018 and is expected to continue to grow through 2019. Expansion in the region includes an estimated 800+ new hotel projects. We put together tips to help you navigate the unique aspects of managing corporate travel in the region.

Tale of Two Worlds: How to manage a hotel program in EMEA

Tale of Two Worlds: How to manage a hotel program in EMEA

Blog posts   •   Apr 24, 2019 10:03 GMT

Managing the local portion of a large corporate hotel program requires you to live in two worlds. You have to design a plan to accommodate the distinctive needs of your region while also taking your company’s larger travel strategy into consideration.

How to make travelers comfortable with your hotel program

How to make travelers comfortable with your hotel program

Blog posts   •   Mar 22, 2019 11:05 GMT

For those of us who have been in the industry for a while, you’ll remember when a good night’s rest was defined by a small, somewhat hard mattress with well-tucked, flower pattern blankets. Then hotels introduced a big fluffy, white bed, and just like that basic bedding was no longer acceptable to travelers.

​The best metrics for building your hotel program

​The best metrics for building your hotel program

Blog posts   •   Feb 27, 2019 11:25 GMT

As hotel programs evolve and become more complex, it becomes more important to have the right data to improve your hotel program.

One Giant Leap: How to bridge the gap between travelers and travel buyers

One Giant Leap: How to bridge the gap between travelers and travel buyers

Blog posts   •   Jan 17, 2019 12:31 GMT

​There's a gap between what travel buyers believe travelers want from overnight stays and what travelers actually seek. RoomIt and GBTA recently launched a ​survey to identify what is making up this gap, and why it doesn’t seem to be going away. Unsurprisingly, many of the misunderstandings identified in the survey were about how to improve compliance and traveler satisfaction.

Rest for Success  – 9 essentials for an enjoyable stay

Rest for Success – 9 essentials for an enjoyable stay

Blog posts   •   Dec 21, 2018 11:38 GMT

​If you read our previous blog where we asked what you value most from an airline, the next logical question for travelers is, 'what do you value most from a hotel?' While away our hotel is our home. It's important that it offers a certain level of comfort. But what is your definition of comfort?

Room with a (long-term) View: ​When to book extended-stay

Room with a (long-term) View: ​When to book extended-stay

Blog posts   •   Nov 30, 2018 10:45 GMT

Extended-stay properties are sprouting up with increased regularity. It feels as if sharing economy and apartment properties receive daily attention, and traveler demand appears to be keeping pace. Travel buyers have certainly taken notice too, as 94% believe they will have to allow more flexibility, or maintain current levels of flexibility for extended-stays and for alternative lodgings.

Staying Power - ​How your hotel policy can help win the battle for top recruits

Staying Power - ​How your hotel policy can help win the battle for top recruits

Blog posts   •   Oct 19, 2018 09:36 GMT

For those who travel frequently, a good travel policy is essential to work-life balance and can be a key factor when determining whether to stay in a job or accept a new one. In fact, 59% of North American business travelers and 66% of Latin American travelers told GBTA that a company's travel policy is an important factor when deciding to take a job with a new employer.

Perfect Pairings – Industry collaboration meets travelers’ changing tastes

Perfect Pairings – Industry collaboration meets travelers’ changing tastes

Blog posts   •   Oct 12, 2018 09:51 GMT

Tastes and trends change over the years. Just look at food. When you were a kid, “Eat your brussels sprouts” was something you had to do, not something you ever wanted to do. Then, chefs started roasting brussels sprouts topped with bacon and they became a food you actually craved.

Brexit – A question of hospitality

Brexit – A question of hospitality

Blog posts   •   Oct 04, 2018 10:17 GMT

It has been a week since our post about the potential impact of Brexit on air travel, and media coverage and feelings of uncertainty have escalated, in particular for citizens on either side of the divide.

Hotel Loyalty  - How to defeat a werewolf

Hotel Loyalty - How to defeat a werewolf

Blog posts   •   Aug 23, 2018 09:00 GMT

Apparently, every business everywhere is completely unprepared to battle werewolves. In meetings, conferences, webinars, and emails we constantly come across the phrase: “There is no silver bullet,” which, unfortunately, is the only thing that kills werewolves.

How to navigate business travel in 2019

How to navigate business travel in 2019

Blog posts   •   Jul 24, 2018 08:33 GMT

“May you live in interesting times,” former U.S Attorney General Robert F. Kennedy famously said in 1966. Indeed. It can feel like we popped a Mentos in a bottle of Coke. There’s Brexit, potential trade wars, the Antarctic melting faster than a forehead full of black market Botox.

How does a travel buyer get 400 hours of time back?

How does a travel buyer get 400 hours of time back?

Blog posts   •   Jul 16, 2018 09:32 GMT

Imagine wasting 400 hours of your life? In 400 hours a person can walk from Paris to Minsk or from Copenhagen to Naples. As it turns out it also takes about 400 hours for travel buyers to secure discounted rates during the Request For Proposal (RFP) season, that time of year when corporate travel buyers think about their hotel rate programme for the next 12 months.

Build it, They'll Come - Why offering choice is critical

Build it, They'll Come - Why offering choice is critical

Blog posts   •   Jun 22, 2018 09:49 GMT

The percentage of business travelers who book hotels within their corporate travel programs has hovered around 50% - 60% for years. Travel managers told GBTA one reason is that their travelers want to stay at a different type of property than what’s available in their program. Another big reason? They can get better rates on their own.

The Business Of Pleasure: Can you turn a conference into a bleisure trip?

The Business Of Pleasure: Can you turn a conference into a bleisure trip?

Blog posts   •   Jun 14, 2018 09:30 GMT

You’ve heard the buzzword, you’ve seen the articles — but is “bleisure travel” really catching on? Yep, and we say: embrace it.

No More Data Disarray - How to get travelers to stay

No More Data Disarray - How to get travelers to stay

Blog posts   •   May 31, 2018 09:46 GMT

“You have to capture the data.” At the BTN Tech Talk in Chicago in May, Norm Rose of Travel Tech Consulting reiterated a point that many travel managers know all too well. When travelers book outside of your hotel program, you have to find a way to capture the data.