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RoomIt by CWT Announces New Loyalty Booster Program

Press Releases   •   Feb 20, 2018 10:02 GMT

RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, the leading global travel management company, today announces the RoomIt Loyalty Booster program. Available free to all RoomIt customers, the program rewards travelers with additional points and miles, while also increasing hotel attachment rates and compliance with their company’s travel policy.

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Red Cow, Fishing and an Ice Palace: Minnesotans' advice for Super Bowl attendees on local favorites

Press Releases   •   Jan 16, 2018 00:12 GMT

Carlson Wagonlit Travel recently polled 250 Minnesotans for their recommendations on local restaurants, attractions and activities for visitors coming to Minnesota for Super Bowl LII.

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ROI of Travel – Or How to Keep Your CFO’s Hands Off Your Travel Budget

Blog posts   •   Jan 11, 2018 00:26 GMT

Travel budgets are constantly under pressure – often severe pressure. That’s because travel is often in the top five costs. So when the CFO looks for savings, all too often, travel winds up taking the hit.

How does a travel manager defend that pot?

Well, first, you need to cast travel as an investment with a return – not just a cost. This shifts the argument and puts you back on the front foot.

Business travel should be viewed in the context of operations, revenue streams and human impact. More to the point, organizations need to understand how business travel helps their corporate strategy – if you can show in clear, concrete terms how travel is critical to that strategy, you’re in a much better position.

However, you can go much further by measuring travel ROI directly, in quantifiable terms. For example, measuring and demonstrating the relationship between travel expenditure and revenue is a fantastic way to demonstrate travel ROI. That helps protect travel budgets but also provides arguments for expanding them.

The key is to combine traditional travel data (hotel, air, expenses) with HR, corporate finance and other non-traditional data sources, allowing you to view travel and travel policy as part of the whole.

One of the simplest ways to quantify ROI is to correlate travel expenditure to revenues. To do this, you need to match your travel data (travel, expense and card) with data on where the travelers sit within the organisation – ideally by cost code or cost centre. Once you have that, you should be able to get revenue information by cost code/centre. Granted, this won’t cover all travel but, for most businesses, it will cover a significant chunk. With these data – travel, organisational and financial – you can get a pretty good correlation between travel and revenue generation. If you can get historical data going back a few years, even better.

The aim here is to show the relationship between travel and revenue. If you can do this, it’s much harder to slash travel budgets - the last thing anybody wants to do is impact revenue.

The process above can be repeated for other corporate or departmental KPI’s such as growth, operational efficiency, effectiveness – wherever good, quantifiable data is available.

For many companies travel is the critical tool with which a large proportion of business and operations are conducted. However, as travel is often viewed as a cost and not an investment, it’s all too easily pruned back to the point where the savings are negated by the damage caused.

So: demonstrating the ROI on travel is the best way to keep flying.

​Travel budgets are constantly under pressure – often severe pressure. That’s because travel is often in the top five costs. So when the CFO looks for savings, all too often, travel winds up taking the hit. How does a travel manager defend that pot?

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Carlson Wagonlit Travel appoints David Falter as President of RoomIt

Press Releases   •   Dec 14, 2017 17:45 GMT

Carlson Wagonlit Travel (CWT), the global travel management company, has appointed David Falter as President of RoomIt, the company’s hotel distribution division, effective December 18. Based in RoomIt’s Chicago office, he will report to Kurt Ekert, President & CEO of CWT. Scott Brennan, who led the launch phase of the business, will become Chief Growth Officer of RoomIt.

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CWT Research: Millennials like to travel in groups – and are the most security-conscious

Press Releases   •   Nov 29, 2017 16:17 GMT

Millennials are much more sociable than older business travelers, and are also most concerned about their personal safety, according to data released today from the CWT Connected Traveler Study, a multi-generational survey of more than 1,900 travelers from 16 countries.

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Carlson Wagonlit Travel and Lyft partner to deliver on-demand ground transportation to U.S. business travelers

Press Releases   •   Nov 27, 2017 16:23 GMT

Carlson Wagonlit Travel (CWT) today announced a new preferred partnership with Lyft, the fastest growing rideshare company in the United States. This agreement delivers on-demand ground transportation travel to CWT’s business travelers within the United States.

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Carlson Wagonlit Travel Research:Business travelers from the Americas are best at staying in touch with family

Press Releases   •   Nov 20, 2017 16:34 GMT

According to the CWT Connected Traveler Study, half of business travelers from the Americas contact their families when on business trips, more than those from other regions. Only one-third (31%) of travelers from Asia Pacific (APAC) and around a quarter (27%) of Europeans touch base with their families while on the road.

The survey of more than 1,900 business travelers revealed that travelers from the Americas are also more likely to check-in more than once a day (47%), whether by phone, text, email, or other methods, compared with travelers from Europe (37%) and APAC (32%).

“Obviously business travelers miss family life when they are away, but most travelers make sure they stay in touch,” said Julian Walker, head of external communications at Carlson Wagonlit Travel.

While there were similarities across the Americas, Europe and APAC, the study exposed key differences in the ways and frequency with which business travelers connect with family. For example, European travelers (49%) are more likely to use a phone to communicate with family and friends while traveling compared with 43% of those from the Americas and 41% from APAC.

Conversely, travelers from the Americas (20%) are more likely to text family and friends than those from APAC (17%) or Europe (13%). Regardless of location, CWT’s research revealed that around a quarter of travelers from each region Skype their families.

“While technology continues to evolve, most travelers still favor traditional ways to connect with family and friends,” said Walker. “Digital tools, like video calls, are making it easier for travelers to feel more connected with their family when they’re away.”

About the survey

The CWT Connected Traveler Study was created by Carlson Wagonlit Travel and conducted through Artemis Strategy Group March 30-April 24, 2017. Survey data was collected from more than 1,900 business travelers between the ages of 25-65 from the Americas (Brazil, Canada, Chile, Mexico and the United States), Europe (France, Germany, Italy, Spain, Sweden and the United Kingdom) and APAC (Australia, China, India, Japan and Singapore). To participate in the study, business travelers were required to have made more than four business trips within the past 12 months. The purpose of this study was to understand how business travelers stayed connected to both work and home while on the road.

About Carlson Wagonlit Travel

Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day, we look after enough travelers to fill almost 200 Boeing 747s and around 100,000 hotel rooms, and handle 95 corporate events. We have more than 18,000 people in nearly 150 countries, and in 2016 posted a total transaction volume of US$ 23 billion.

Please follow us on Twitter @CarlsonWagonlit and Linkedin.

About Artemis Strategy Group

Artemis Strategy Group is a communications research firm specializing in brand positioning, thought leadership and policy issues.

According to the CWT Connected Traveler Study, half of business travelers from the Americas contact their families when on business trips, more than those from other regions. Only one-third (31%) of travelers from Asia Pacific (APAC) and around a quarter (27%) of Europeans touch base with their families while on the road.

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Carlson Wagonlit Travel Research: European travelers least worried about safety and security

Press Releases   •   Oct 31, 2017 17:20 GMT

Recently conducted research by Carlson Wagonlit Travel found that while more than one-third (37%) of European travelers are concerned about safety and security, their counterparts from other regions worry more. Travelers from the Americas say that they worry about safety and security nearly half of the time (47%), while Asia Pacific travelers worry the most (56%).

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RoomIt by CWT® and Expedia Affiliate Network partner to provide hotel content for business travelers

Press Releases   •   Oct 25, 2017 16:39 GMT

RoomIt by CWT®, the new hotel distribution division of Carlson Wagonlit Travel, the leading global travel management company, today announces a new agreement with Expedia Affiliate Network (EAN), a brand within the Expedia group.

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Carlson Wagonlit Travel announces multi-year distribution agreement with British Airways and Iberia

Press Releases   •   Oct 16, 2017 16:44 GMT

Carlson Wagonlit Travel (CWT) today announced a multi-year distribution agreement with British Airways (BA) and Iberia Airlines (IB), enabling CWT customers to avoid the airlines' proposed surcharge on bookings created within participating global distribution systems (GDS) that agree to these terms with IAG.

The agreement, effective 1 November 2017, applies to CWT business travel and leisure clients. CWT continues to work with all key parties, to provide further surcharge-free BA and IB content for its customers.

“This agreement further strengthens our long-standing partnership with BA and IB and highlights our mutual commitment to the concept of new distribution capabilities (NDC) to drive improved product differentiation," said Brian Mogler, Senior Vice President, global supplier management, CWT. "While we believe GDSs provide the best technology platform available for CWT to enable best-in-market user experience and operating efficiency, we will continue to monitor and assess new technologies and capabilities.’

Ian Luck, Head of Distribution at British Airways, said: ‘We are delighted with this new agreement which will bring both immediate and longer term benefits. We are particularly pleased with the strong undertaking CWT has made to work collaboratively with us, GDSs and other technology partners in delivering NDC content and other benefits to our customers.’

In May 2017 International Airlines Group (parent company of BA and IB) announced it would add a US$10 ‘distribution technology charge’ on each airline fare component of a booking, effective 1 November 2017. A fare component is a portion of a journey, or itinerary, between two consecutive fare breaks, or legs so, for example, a round trip ticket typically contains two fare components and therefore would have an IAG surcharge of US$20.

About Carlson Wagonlit Travel

Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day we look after enough travelers to fill almost 200 Boeing 747s and around 100,000 hotel rooms, and handle 95 corporate events. We have more than 18,000 people in nearly 150 countries, and in 2016 posted a total transaction volume of US$ 23 billion.

Please follow us on Twitter @CarlsonWagonlit and Linkedin

Carlson Wagonlit Travel (CWT) today announced a multi-year distribution agreement with British Airways (BA) and Iberia Airlines (IB), enabling CWT customers to avoid the airlines' proposed surcharge on bookings created within participating global distribution systems (GDS) that agree to these terms with IAG.

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Upcoming events 1 event

11 Aug 20:00

Global Business Travel Association Convention 2018 (GBTA)

Aug 11 - Aug 15
San Diego, California, USA

Contacts 5 contacts

  • Press Contact
  • Head of External Market Communications and PR
  • fw jlvqcuwwalhjolkejuunter@coiuzqlfparlsondeoblvdlwaioovgonlit.com
  • T: +44 20 3353 1593
  • M: +44 77 7582 2766

  • Press Contact
  • Global Director of Media Relations
  • alisovafzwvvprqotaircw.hamsfplmondhxnril@cekwibfarielsonwaxggonljjitiebu.com
  • T: +44 203 353 1454
  • M: +44 771 773 0441

  • Press Contact
  • Director, Global and Americas Corporate Communications
  • chris.tcjbrepzjqyjeswdbpdde@carldhsoiznwptagonovsalit.qucoffm
  • T: 1 763 614 1773
  • M: 1 651 357 0877

  • Press Contact
  • Manager, Global and Americas Corporate Communications
  • taylor.aaron@cmzarlshmonuorfwauggonlit.com
  • T: 1 763 614 3648
  • M : 1 612 244 9420

  • Press Contact
  • Media Relations Manager, Asia Pacific
  • Siyxtuddmgtaaaififharth.pdnqSidingkxh@yodbzzcarlsorpkanwagasxeonlit.jscinccotwkkklm
  • T: +65 6505 4868
  • M: +65 9668 8405

About Carlson Wagonlit Travel

Carlson Wagonlit Travel News & Media

Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day we look after enough travelers to fill almost 200 Boeing 747s and around 100,000 hotel rooms, and handle 95 corporate events. We have more than 18,000 people in nearly 150 countries, and in 2016 posted a total transaction volume of US$ 23 billion.